2017.06.27 ~ 08.27
PRODUCT – Recall
We sincerely apologize for any inconvenience caused to you due to the recall service.
IROAD V9S2 delivered to Singapore has been confirmed to be defective in certain batches of our products.
We will perform a full recall of the defective products and the products produced during that period.
Serial number stated below are the defective products.
Hazard – Recall
The IROAD V9S2 lens holder holding the lens has some defects issue.
As a result, when the lens is used in the camera for a long period of time,
there is a problem with the focus of the lens as gas is introduced into the lens due to external air inflow, resulting in poor image quality.
PRODUCT SERIAL – Recall
IROAD V9S2 products which were manufactured from August 2016 to January 2017 have some issues.
[Recall corresponding serial number] The first four digits of the 13-digit serial number
1671 / 1677 / 167F / 167N / 1689 / 168K / 168T / 1692 / 1699 / 16A1 / 16A9 / 16AK / 16AP / 16BN / 16C2 / 16C9 / 1719 / 171K / 1728
[How to check the serial number]
IROAD V9-S2, Check the bottom at the back of the product
DATE – Recall
- Recall period
June 27 – August 27, 2017 (2 months)
- Recall location
CORVIT INT
24 Sin Ming Lane #01-95 Midview City, S573970
TEL : +(65) 6659 0141
REMEDY – Recall
1. Replacing with new product
2. Extension of warranty period (new warranty card provided)
* Warranty will extend until August 2018.
SERVICE PROCEDURE – Recall
- Please make sure that the serial number of your V9S2 product is listed under the V9S2 recalled serial list.
- The recall service must be booked in advance.
- The following items are required when you visit our office after making an appointment.
(Front camera, rear camera, Singapore CORVIT Warranty card) - Replacement of new products and warranty card will be given after the visit.
(You can proceed with the installation in the reverse order of the method you removed the IROAD device.)
NOTICE – Recall
- IROAD V9S2 front and rear products, please visit after detachment.
(Please refer to this page for removal video.) - If the product is not under the recall serial, the recall service is not applicable.
- If you do not have a Singapore Corvit Warranty Card, you are not eligible for recall service.
- If product that has no serial number, you are also not eligible for recall service.
PRE-EXCHANGED CUSTOMER
(those who exchange products before recall service)
- If you have already came for the recall service, please follow the procedure below.
- [Replacement done at Corvit office]
We will automatically extend the warranty period for your IROAD V9S2 to August 2018 for customer with Corvit receipt / warranty card. - [Replacement done at purchaser(workshop or retail)]
We will automatically extend the warranty for your IROAD V9S2 to August 2018, If Corvit Warranty Card & Original IROAD box is kept.
How to remove the front camera – IROAD V9-s2
How to remove the rear camera – IROAD V9-s2